Customized queue management

Business is found in every country. Business is important for the economy of a nation. Sales, retail and business are intrinsically related concepts in the economy of a country. Buyers and sellers must engage in smooth transactions for the economy to thrive in a country. The definition of retail would be the sale of goods that primarily happens between the sellers and buyers in any quantity, large or small, for consumption purpose rather than for resale. Retail forms the foundation for a business. Every country experiences the sale of goods in the retail market.

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A product or service is created keeping the end user or customer in the mind. This product may traverse through varied medium. The product travels from the manufacturer to the supplier. The supplier then passes it to the distributor from whom the shopkeeper procures the product. Finally, from the shopkeeper the customer buys the product. One often sees a hike in the price of a product when it passes from one customer to another. This entire process is called retail. Advertisements often act as a catalyst to increase the demand of a product that will ensure that the system of supply chain exists in a healthy manner.

Queue Management

Often in these transaction zones one sees long queues of customers to either pay for a service or to avail a service. These queues causes impatience and dissatisfaction in a customer that can adversely affect the business. Thus effective queue management software are developed to monitor the number of customers that enter a retail store at a given point of time.

There are times when the crowd is huge and the queue is really long. On the contrary, there are times when the queue is really short as there are less number of people. To suit these diverse situations customized queue management software are developed by technologists. There are companies that create these customized software to manage the queue at a given time. As technology advances predictive queue management systems are also being developed. These predictive systems have the capability to predict the footfall at a store at a particular time. This helps to manage chaos during peak hours and further helps in efficient resource management as the staff can be managed in a more efficient manner. Also, customized queue management software are often used from different devices like one’s mobile phone to help manage the queue from any given place.

Reasons for Growing Popularity of Integrated Security Systems

Today, integrated security systems have a crucial part to play in the business environment to enable companies to achieve their growth initiatives and targeted benchmarks. Irrespective of whether there is a requirement to optimize front-line security systems or optimize technology infrastructure, or making sure of the reliability and performance of back-office systems. A business has a requirement of expertise in integrated security systems so that it can perform in the best manner. Thus, it is important for organizations today to appreciate the criticality of the services and solutions offered by integrated security systems. The last couple of decades saw how the needs of multiple stakeholder-user and new technologies posed so many challenges before the big organizations. They also saw the immense value contributed to a firm by capable systems integration provider. A forward-thinking business can achieve several useful benefits when it opts for the services of a reputable integrated security systems provider. Check out some if the reasons why integrated security systems are so popular today. The iris recognition system is usally part of an integrated security system for auditing of authorised personnel.

1. Operational efficiency

Any good enterprise technology needs to drive improved business results and operational efficiency. If you want to enter into a partnership with any security integrator, it is important that your provider is capable of enhancing efficiency by making the best use of the integration strategies, which are customized to your own operating environment.

2. Offers reliability

Any critical enterprise technology gives top priority to reliability. There are many such companies that just cannot afford to face failures in terms of security and the owners require a peace of mind that they get when they are certain that the system has the ability to perform reliably and flawlessly. There are world-class integrated security systems solutions that are highly dependable and their support services are designed in a manner to resolve complications or issues very fast.

3. High performance

There is no doubt that both public, as well as private companies give a high priority to their technology performance. Reputable integrated security levels are possible so that the organization can achieve their targets. Systems can actually perform at the highest level possible. Prominent providers of integrated security systems solutions enjoy a proven track record to optimize technology performance. Thus large companies can get maximum value and performance from their technology investments.

If you want to know more about integrated security, you can always visit the ATT Systems website.

Top Security Technology Trends

Are you the person responsible for your organization’s security management? If that is the case you need to be aware of all the latest trends in security technology. In case you are planning to deploy a security system on one of the new sites, you should not consider deploying a legacy security technology like stand-alone systems and CCTV cameras, because these technologies have an incremental decrease in the ROI every year.

Today, big companies are continuously looking out for those security systems, which can lead to improved business efficiency. Additionally, several emerging technologies provide instant advantages and are not cumbersome to be integrated with the existing security system. Check out some of the key security technology trends.

Integrated security systems

An integrated security system in its truest sense integrates different components with a access control system and yet belongs as a part of a larger and extremely sophisticated security system. Integrated security systems can seamlessly integrate various components such as CCTV, public address system, access controls, intruder alarms, fence alarms, fire alarms and much more inside only one system.

Web-based security solutions

This is a recent form of access control, which is done electronically. Unlike majority of the existing electronic systems that use dedicated servers and local networks, a web-based security system dies security management through an Internet connection.

While server-based security systems need costly server installations and can be technically challenging, a web-based security system needs only one network appliance, which can be easily installed, and configuration can be completed within a few minutes instead of hours. Such attributes make a web-based security solution to be ideal for temporary offices, or remote or small sites.

Video Surveillance service SaaS or Video Surveillance “as a service” enables companies to manage and store footage of surveillance with the secure data storage of a service provider. Additionally, it also enables businesses to leverage on the prevailing infrastructure for system management and cloud storage without spending money got dedicated hardware like network video recorders.

The service exists in three different forms, which are as follows:

Data storage takes place locally but managed at its data center

Both storing and managing of sell surveillance footage find at data centers

Services offering a mix of both the above approaches

Wireless access control solutions

Unlike legacy, electronic access control for security that sends signals through cables that have been laid in walls, floors, and doors, a wireless access control system sends data to the control panels of the system through a wireless signal.

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Kiosk Management System Is Becoming a Game Changer in Many Industries

Today, there is hardly any industry that has remained immune to the adoption of the kiosk management system. In fact, there are several such industries where kiosks today have started becoming a game changer.

For instance, the cafeteria at General Motors does not have any queue at its pickup counter during lunch hours. In fact, you will only find groups of their employees eating happily and chatting at their respective tables. Meanwhile, Digital Checkouts, which is a new startup comparatively has installed a self-order kiosk that enables its workers to enter their orders and pay for them rather than waiting for a turn at a queue in a service counter and make payment at the cash counter.

Self-service kiosks are immensely powerful

A self-service kiosk which can do away with standing in line for placing customer orders and making payment at the cash counter is capable of revitalizing the cafeteria industry at the workplace, which has not had an encouraging performance for several decades. This fact has been proved by Sterling Services, which is a small services provider of refreshment and is based out of Canton in Michigan. This service provider took advantage of their electronic kiosk to clinch deals from top automobile makers like Ford and General Motors. Such an outcome further goes on to prove how crucial the innovation of kiosks has been. It was about a decade ago efforts started to revitalize the self-service kiosks at the food service industry that has now been able to reposition the micro market of kiosks. It all started when some vending operators started collaborating with manufacturers of self-checkout kiosks for developing a somewhat similar system for break rooms of employees.

An automated collection system is integrated the kiosk to collect data on customer choices and behaviours for analysis.

Employees can get a wider range of product variety through the micro market for kiosks that can be considered as a self-contained store, yielding in lower overhead as compared to conventional vending machines. In fact, refreshment services industry has got a fresh lease of life thanks to the micro markets that got severely affected during the period of the Great Recession as corporate downsizing took place. However, the kiosks used in the micro market and the self-service kiosks in food and refreshment sector are just a few of several examples of kiosk management systems that have had an impact on established companies.

Example of Amazon

Some years ago, Amazon introduced Amazon Locker, a special self-service kiosk. The kiosk made it possible for the customers to opt for the delivery of their packages to a safe locker at particular retail stores like the 7-Eleven rather than opting for delivering them at their houses. Customers receive an email when their package was dispatched to Amazon Locker along with important details like open times, address, and pickup code if their selected locker. These customers could then go to the locker and key in their desired pickup code on the touch screen of the kiosk to collect their order.

Use of ANPR cameras

ANPR, which is the acronym for Automatic Number Plate Recognition is perhaps the next much-anticipated product to hit the world by a storm in general and the United Kingdom, in particular. It is interesting to note that it has already been on the path of being the most influential earner for several installation companies, although pundits have predicted a huge growth in network systems, it did not happen that way in reality. A big concern is that it bypasses network barriers, as well as the requirements of bandwidth, got obscured.

How is ANPR technology different?

ANPR technology has been within the knowledge scope of the various CCTV companies though there are certain fresh technologies and terminologies to be acquainted with. Similar to the earlier new developments, the industry has a lot of scope for delivering misinformation and hype. If not knowledgeable about this theory, there could be many pitfalls that could be detrimental for both the installers and the customers.

Core technology used also the iris recognition system has a bundled security to be used together with ANPR cameras for security.

Have you tried scanning a document on your computer and then opening it in a word processor? If you have done so, you are aware that it is not possible to alter or edit that file. The reason for this us several thousands of pixels get combined to produce only one bitmap. But there is software, which can transform these set of pixels as characters. It is known as OCR or Optical Character Recognition that can scan the different sets of pixels and assesses the presence of a letter do that it can change it to its corresponding ASCII code.

ANPR uses this basic technology called OCR and it has the ability to store as well as sort data. The cameras using ANPR system should be specially designed. Whenever any vehicle comes near the camera, a set of snapshots are scanned for vital camera and thereafter it saves them in a file. If the size of the number plate is adequate for an OCR software, scanning will be fine for the frame and that particular vehicle registration number is translated into its equivalent ASCII code, the process will go on for a group of images, analyzing the vehicle’s position and speed. The list created will then be scanned to see if there are any similarities and then the most preferred one is retained. Typically, the systems scan about 10 to 15 images and compares them. Usually, five images are regarded to be the minimum number for a high level of accuracy.

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Tips and Trick to Have Successful Rollout on Retail POS

During the first introduction of POS technology, IT personnel loathed it since it is expensive and cumbersome. But with the recent innovation in the retail network along with the sophisticated infrastructure, rolling out to POS can now be managed easily compared to the previous years. However, it still poses some logistical challenge which requires your complete attention to have a successful rollout.

Tips to Make Your POS Rollout Successful

Here are some of the tips and tricks that will help you rollout to your POS system efficiently.

Vendor Selection

This is a crucial part of your POS deployment. You need to go in a partnership with the vendor who has a specialty in designing, obtaining and implementing this retail technology and the infrastructure of the network. Start by asking the critical questions to verify the level of experience of the vendor in terms of the deployment of the POS system. You need to make sure that the project will be led by an authorized project manager. Make certain that the experts in the industry will be conducting your rollout to ensure that this project will stay within your budget and time.

Multiple Tech Rollout

Another essential tip when conducting a rollout is to ensure that the vendor you will choose will have the capacity to provide a full-rollout on various geographies. In case your retail business is located in different parts of the country, the vendor should have the means to reach it. In the event that they do not have the resources to conduct the rollout on their own, they should have at least a strategic partnership with other companies to make this POS rollout seamless and painless. They should have the ability to manage these multiple installation at the same time.

The Capacity to Handle Changes

There are certain conditions that your company will need to address after the first implementation of the POS for retail. For instance, if you want the register to be transferred in a more conducive part or if you want to add other services, your vendor should have the means to handle these changes. In case you are expanding or remodeling your store, or if there are recent changes in the recent market trend, your business will have to adapt to these changes. Your provider should have the capacity to support these changes quickly without creating a severe disruption in the process of your business.


Before going on a normal business process, you have to make sure that you have all the support that you need. You need to perform numerous testing to account for all possible results. Your POS vendor should be able to collaborate with you during this process. If they are truly dedicated in adding value to your retail business and providing you with a full customer satisfaction, they will be able to support you on the things that you need with your retail POS rollout.

A good way to start would be to roll out a emenu and see how your customer engages with it and the will be ableto give you on the ground feedbacks.

While reading this tips, perhaps you already understand why choosing your provider is essential. An expert vendor can provide a full-coordination of all managed tasks that is essential to create a successful POS rollout.

How commercial technology can streamline your business operations

Technology is making a huge impact on how businesses function today. It has not only improved the service quality and productivity but has also reduced the cost of operation significantly. Clearly, the ones using the technology are having an edge over the rest in the market. Let’s take a look at how it’s positively impacting some of the key elements of business:

Efficiency: Needless to mention here that technology makes businesses far more efficient than they have previously been. It automates the whole process to speed up the business and improves the performance to meet the expectations of the end users. Every bit of information can be stored and analyzed to measure the performance, and take corrective measures when required.

Transparency: With technology carrying out bulk of the operation and recording data at the same time, the whole process becomes far more transparent. Manually entering data and printing them require a lot of effort and time, and the chances of losing valuable information is also very high; however, this can be avoided with the help of technology. And not only that, commercial technology makes it possible for all concerned entities to access the information whenever needed.

Real time data: Most of the organizations, in the past, relied heavily on designated individuals to provide them with the data whenever it was required, but not anymore. Technology tracks data in real time and with great accuracy. Now all the relevant information is just a click away, which saves a huge amount of time and resources.

Customer service: Key objective of technology is to provide superior customer service. With tools and features that enhance customer satisfaction, an organization is likely to grow and expand its customer base.

Productivity: Technology helps an organization achieve more with the available resources and access control system within a given timeframe. With technology taking care of multiple tasks, the productivity of the organization improves appreciably. Also as the mechanism is error free, it eliminates the time and effort required to correct human error, which impacts productivity. The information stored in the system helps an organization assess its performance against the goals and objectives set for the business.

Commercial technology has been a boon to businesses and it has gradually become an indispensable part of the whole process. It has not only changed how businesses function today but has also changed the approach of each worker towards the work.

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Components Of Access Control

The system aimed at the protection of sensitive information. Access to technology and advancement sets the pace for high-level security that is crucial in all fields of business. Having an eye on areas that are in need of maximum security must be provided by the most appropriate control system.

Such a system can be broken down into components that constitute the essence of it. The components to build the access control system are :-

1) Identification – the ultimate goal of the system is to protect it from unauthorized users that attempt to access the premises or building. Controlling the movement of people within a building can also help keep sensitive areas out of reach of unauthorized personnel. The identity of every authorized person is fed into the system before providing access cards. On the display or swiping of these cards, the person will be provided access to enter that area. Companies provide their employees with identification cards to gain access into the premises. This helps keep track of people who are present on any given day for work. Swiping cards at the office also provides the time at which the employee comes to work. This encourages the employees to be at work on time.

2) Authentication – once the system identifies the individual, it is crucial the identity be authenticated ensuring the right person has been granted access and not an imposter. Further identification can be done by methods such as entering passwords, smart cards, encryption keys or scanning of fingerprints. This will ensure authentication for high-level security. Individual cabinets or software hubs are high-security priorities. Providing access to a chosen few is a requirement. Without the access to higher order identification, even other people like employees cannot access these areas. Computers and information systems also use these components for the protection of virtual information.

3) Authorization – once the identification and authentication are granted, the accessibility to the premises or building is authorized. In the case of an error in the above procedures, an alert would be sent to the main server or mainframe after a set number of attempts have been denied access. Companies that require such high security should ensure only required people have access.

These components are the basic layout of access control. The different types of access control are governed by these basic elements. Chances of hacking or intrusion are close to impossible with these types of modern and sophisticated technology.

Choosing the Right POS Software in Singapore

One of the requirements of a business is a Point of Sales system. And with the advancements in technology, a POS system can do a lot of things to the business. The POS system allows a business to project sales, ring up transactions, manage employees, create a marketing plan, and track inventory.

And thats why you need to find the right POS software supplier in Singapore. Having the right POS system can improve profitability and efficiency of the business. It can help the company grow to the next level. Below are some of the things that you need to keep in mind when choosing one for your business.

Before you look for a POS system, be sure that you already know the needs of your business. Determine the features, services, and functions that you use in the daily operations of the business. It should be able to help with the inventory, customer relationship management, and the checkout process.

Software or Web Based POS Software

In the past, the only option was the software-based POS system. The software is installed in computers and placed on-site. The downside of such system is that when it is down, you need tech support to go to the location and find the solution to the problem. Tech support will also need to go to the location of the business to patch the software for updates.

Web-based systems are relatively newer and can be maintained remotely. If the system crashes, then the POS provider can apply the fix without having to go to the location. This saves money and time, as well as provides convenience to both the business and the service provider. And when theres a need to patch and update the system, all you need to do is to download them.

Another advantage of a cloud-based POS software is that all files are backed up online . When the hardware is damaged, the data can still be accessed through the cloud. You can easily access the system as long as the computer is connected to the internet.

Services Offered

POS service providers are more than happy to provide a list of services included in the system. It is important to ensure that the services are in line with the goals of the company. Make sure that the features improve the productivity of the company. The provider must be able to personalize the software to suit the needs of your company. This will help in improving your operations as well.

Customer Service

The goal of every business is to provide the demands of the customers. There should be no delays even during peak business hours. The POS system must be able to process transactions fast without any connection failures. It is important to choose a system that can avoid downtimes.

These are the things that you need to consider when choosing a POS system. Good software will help your business save money and time. It will also provide information that will allow you to make smarter business decisions.

Are mPOS Systems the Latest Trend in Restaurants?

Most restaurateurs who get into the food and hospitality industry do so because of their personal love for food. The drive to open a restaurant falls flat when business competency is low. Thankfully, technology has progressed in the hospitality industry. There are many dedicated software available, of which mPOS system is the most beneficial. Many restaurant POS services are offering new solutions to make management of operations easy.


mPOS: the future of restaurant POS services


The rate of adoption of mPOS system has accelerated in 2016. The sudden shift is due to the growing concern of increase in labor and raw material cost. The hourly minimum wages were recently increased, following nationwide rallies in the west. Demands in rise in wages are imminent in Singapore as well. With the growing interest in opening businesses especially in the hospitality sector, competition is bound to increase. The workers now have options to choose the facility which best suits their needs. Labor is in demand because supply is in abundance. The only feasible solution for an independent restaurant owner is to invest in mPOS services for customer services and direct task force towards BOF.


Advantages of mPOS services

  • Mobility: mPOS software offers a one of a kind advantage – the ability to be used anywhere. They can be carried to any table at the restaurant by the server or be used at a food truck. Those vendors at the farmer’s market can also use this software. mPOS systems are sleek and a practical alternative to bulky POS systems.
  • Affordability: The main difference between the traditional POS software and mPOS services is affordability. mPOS systems are considerably cheaper, given the sizing down of the actual hardware and cloud based operation. Thus, the entry-level cost is low and the annual/monthly charges are affordable.
  • User friendly: The simple beauty of mPOS service is that they are built on the systems that are ubiquitous to the Singaporean lifestyle. When iPads are used as mPOS services, there is no additional training required for operation. The design ensures that the service is user friendly.


The learning time demanded by mPOS system is cut in half, given its ease of use, prevalent understanding and simpler interface. Additionally, customers can use the iPad to view the menu, review their order or even look at representative pictures – increased customer-facing functionality.

Talent Management

A business can function well and efficiently when different departments work in collaboration and make an organization function seamlessly. Various departments are linked and dependent on each other. For example, the manufacturing department in a company and the packaging department are dependent on each other, as if there is no manufacturing done then there is no need for packing. Similarly, a manufactured item cannot be sold without proper packaging. Then there are departments that look into the internal functioning of a company. One department that looks into recruiting skilled and talented people for these departments is the human resource (HR) department.

The human resource department is in charge of the talent acquisition process in a company. There is one major difference between talent acquisition and recruitment. Recruitment is all about filling up vacant positions, while talent acquisition is about utilizing the right candidates and their talent to fill up positions and follow the same rigorous recruitment process for the future. For proper acquisition of talent, one has to foresee the future management of the business and analyze the past history of attrition. By doing this, one can predict what business lies in the pipeline and can create positions accordingly.

ERP software and talent management:

ERP or Enterprise Resource Planning is a type of software that uses modular systems to plan an integrated management system by coordination between various business processes. Over the recent past, various ERP software have been used for processes like payroll, accounting, operations, project management and human resource management.

ERP software has been applied in the human resource department for talent management. This has paved way for collaborations between various ERP software vendors and talent management software vendors to function as one integrated system from which the client company can reap maximum benefit.

Earlier, the ERP software looked into the basic processes of the HR department like payroll, administration work, and time management. However, with the recent collaborations between the talent management software and ERP software, the focus has shifted to achieving long term goals for an enterprise. Talent management looks into various areas such as performance management, goal management, talent acquisition, career development, learning management system, and succession planning. Thus one can say that talent management system is a more advanced form of enterprise resource planning as far as the human resource department is concerned. There are many companies that avail the manifold talent management system.