While most of us are just aware of the term Microsoft, we also have another thing called Microsoft Dynamics CRM or Microsoft CRM. According to Ledgeview Partners, Microsoft Dynamics CRM is a customer relationship management suite complete with marketing, sales, customer service and social insight capabilities that allow you to hit your target by managing, developing and growing your customer relationships. Now, in this article, we are going to tell you the benefits of Microsoft Dynamics CRM.
One vendor for Microsoft Dynamics is Hitachi ICT. Hitachi ICT Microsoft Dynamics is a Microsoft Dynamics partner who are established in this field and they have consultants whom you can enquire with regarding the solutions your company requires. If you are serious about a solution for your company, you should check them out at their site here: http://www.hitachi.com.sg/ict-solutions/solutions/business-application/microsoft-practice/microsoft-dynamics-365/
Why Microsoft CRM?
Of the many CRM software currently available, the many Microsoft Dynamics CRM benefits make it the clear choice. Here is a short and powerful outline that provides the most important and compelling Microsoft Dynamics CRM benefits and reasons to choose this platform.
Why xRM selected Microsoft CRM?
Just as you are wondering about the many different types and benefits of CRM solutions available to you, the end user, we also had to make that same decision for our CRM practice. If you think your decision is tough, imagine what we went through in order to make our selection. We evaluated the benefits of CRM systems from all of the major vendors in the industry; including but not limited, Oracle (Siebel), Sales force, SalesLogix, Entellium, NetSuite, SageCRM, SugarCRM.
The many Microsoft Dynamics CRM benefits clearly make it the right choice for our customers’ business needs. Here are just some of the several Microsoft Dynamics CRM benefits and reasons for its success. One of the most important Microsoft Dynamics CRM benefits is its common look and feel. If you are familiar with Microsoft Outlook and Microsoft Interent Explorer, you are familiar with Microsoft CRM’s user friendly interface. Read more here.
According to the article, the common and simple look and feel of MS Dynamics CRM makes different businesses and organizations want to choose it more. Being Microsoft alone is already a good reason for you to choose it. If we want to know more about the benefits, let us read TSG’s article below. They will give us 14 benefits of MS Dynamics CRM.
14 Benefits of Microsoft Dynamics CRM – Straight ‘Out of the Box’
Compared with most other CRM products, Microsoft Dynamics CRM is a powerful and highly flexible CRM solution. Qualified Microsoft Dynamics CRM Business Partners are able to configure the product to meet a wide variety of different industry and business processes, no matter how complex these processes or requirements may be.
With all this functionality, flexibility, and potential, it’s easy to lose sight of the benefits that Microsoft Dynamics CRM will bring to an organisation that has fairly standard business processes and is just looking to improve its sales, marketing, and customer service.
Microsoft Dynamics CRM is a great option for businesses that need a highly configured or customised CRM solution. In fact it can be so highly configured that it can become hardly recognisable as a CRM solution (which is where ‘xRM’ or ‘anything relationship management’ comes in). But Microsoft Dynamics CRM is also ideal for organisations, small or large, that need straightforward, ‘out of the box’ functionality. It’s great CRM software for businesses that want minimal configuration, combined with ease of use to generally improve their business processes and deliver a rapid return on investment (ROI). Read more here.
One benefit mentioned above is that the staff could work more effectively and make better decisions because, Microsoft Dynamics CRM has a search filters, ‘advanced find’, and reporting tools which make it quicker and more accurate for them to access the right information they need. If we want more benefits, then let us read Mrunal Chokshi’s article below.
5 Major Benefits Of Microsoft Dynamics CRM
Microsoft Dynamics CRM is a powerful platform that allows growing and mid-market organizations to easily manage customer relationships and related data. It not only helps sales team to be more productive but also gain deeper insights into customer relationships across various business units. The sales automation, marketing modules, and customer service streamlines the way businesses communicate with potential prospects, customers, and team members.
One of the biggest benefits of leveraging Microsoft Dynamics CRM is that its user interface is intuitive and ranks among the highest in user adoption. It integrates with the Microsoft Stack along with other tools and services which include Microsoft Outlook, Microsoft Office 365, Microsoft SharePoint, Microsoft Exchange, Windows Server, Skype for Business, and Yammer. It further provides a flexible architecture which can be customized through a professional Microsoft Dynamics CRM development company to suit your specific business needs. Read more here.
One major benefit given involves customer service. MS Dynamics CRM has specific tools for customer service which helps you manage and maintain customer satisfaction. They also have tools to make it easier for you to properly address and ensure customer care. Customers are really one of the most important parts of a business that is why we have to ensure their satisfaction. Now that we know the benefits of MS Dynamics CRM, deciding whether to choose is or not is now made easier.