Today, there is hardly any industry that has remained immune to the adoption of the kiosk management system. In fact, there are several such industries where kiosks today have started becoming a game changer.
For instance, the cafeteria at General Motors does not have any queue at its pickup counter during lunch hours. In fact, you will only find groups of their employees eating happily and chatting at their respective tables. Meanwhile, Digital Checkouts, which is a new startup comparatively has installed a self-order kiosk that enables its workers to enter their orders and pay for them rather than waiting for a turn at a queue in a service counter and make payment at the cash counter.
Self-service kiosks are immensely powerful
A self-service kiosk which can do away with standing in line for placing customer orders and making payment at the cash counter is capable of revitalizing the cafeteria industry at the workplace, which has not had an encouraging performance for several decades. This fact has been proved by Sterling Services, which is a small services provider of refreshment and is based out of Canton in Michigan. This service provider took advantage of their electronic kiosk to clinch deals from top automobile makers like Ford and General Motors. Such an outcome further goes on to prove how crucial the innovation of kiosks has been. It was about a decade ago efforts started to revitalize the self-service kiosks at the food service industry that has now been able to reposition the micro market of kiosks. It all started when some vending operators started collaborating with manufacturers of self-checkout kiosks for developing a somewhat similar system for break rooms of employees.
An automated collection system is integrated the kiosk to collect data on customer choices and behaviours for analysis.
Employees can get a wider range of product variety through the micro market for kiosks that can be considered as a self-contained store, yielding in lower overhead as compared to conventional vending machines. In fact, refreshment services industry has got a fresh lease of life thanks to the micro markets that got severely affected during the period of the Great Recession as corporate downsizing took place. However, the kiosks used in the micro market and the self-service kiosks in food and refreshment sector are just a few of several examples of kiosk management systems that have had an impact on established companies.
Example of Amazon
Some years ago, Amazon introduced Amazon Locker, a special self-service kiosk. The kiosk made it possible for the customers to opt for the delivery of their packages to a safe locker at particular retail stores like the 7-Eleven rather than opting for delivering them at their houses. Customers receive an email when their package was dispatched to Amazon Locker along with important details like open times, address, and pickup code if their selected locker. These customers could then go to the locker and key in their desired pickup code on the touch screen of the kiosk to collect their order.